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International Sales

Does The Connection support customers outside the Pakistan?

Yes, The Connection supports customers from outside the Pakistan.

EX-WORKS as a default, however where available you can select the ‘door to door’ shipping option.  This option is available for all non-hazardous shipments worldwide, and for hazardous shipments this is available to selected countries.

The checkout will calculate your packing and delivery charges based on whether the goods are hazardous. If the goods are non-hazardous then packing is FREE.

All items are packed in house by our IATA, ADR and IMDG qualified International Sales team; this simply means we can ship any of our products to you wherever you are, by air, road or sea.

There are trade restrictions in place for certain countries. If you are trying to order for one of these destinations the checkout will not complete your order.

If you have any questions regarding our International service please contact customer service on +92(42) 37423675.

What are the benefits of ordering online?

International customers can now order online 24 hours a day, 7 days a week!

You can still order through the office if you prefer; however by ordering online you can order outside normal office hours, see stock availability instantly, check to see if the item is classed as hazardous for transport, and receive discounted packing and documentation charges.

There is no minimum order value for orders placed online.

How can I make payment?

When ordering from The Connection you can select your currency from the options at the top of the homepage.
Once you have selected a preferred currency The Connection will remember this for your next order.

New customers will be dealt with on proforma terms initially, after approval from our Accounts team we will send you a Credit Application Form to apply for a 30 day account with The Connection – agreement is at the discretion of our Financial Director.

Preferred payment methods are BACS transfer (which takes approximately 3 working days to clear), cheque.

For Proforma Invoice payments, lead times are valid from receipt of payment and for all orders placed through the office, an administration fee will be added to cover international bank charges.

What are your delivery terms?

Prices are Ex-works from The Connection as a default. Ex-works means you will be required to arrange collection of your goods from our warehouse in Pakistan using your own freight forwarder/courier.

The Connection can arrange collection with your carrier on your behalf if requested.